Posted by: Kovács Péter | September 23, 2009

Service Science, Management and Engineering (SSME)

What is SSME?

Definition from Wikipedia:

Service Science, Management, and Engineering (SSME) is a term introduced by IBM to describe Service Science, an interdisciplinary approach to the study, design, and implementation of services systems – complex systems in which specific arrangements of people and technologies take actions that provide value for others. More precisely, SSME has been defined as the application of science, management, and engineering disciplines to tasks that one organization beneficially performs for and with another.

Today, SSME is a call for academia, industry, and governments to focus on becoming more systematic about innovation in the service sector, which is the largest sector of the economy in most industrialized nations, and is fast becoming the largest sector in developing nations as well. SSME is also a proposed academic discipline and research area that would complement – rather than replace – the many disciplines that contribute to knowledge about service.

IBM says about it:

“Service Science or Service Science, Management and Engineering (SSME) is a growing multi-disciplinary research and academic effort that integrates aspects of established fields like computer science, operations research, engineering, management sciences, business strategy, social and cognitive sciences, and legal sciences.

Global markets are increasingly service-based economies. Employment growth will be concentrated in the service-providing sectors of the global economy. Service innovation is needed to maintain profits.

Service design, development, marketing and delivery all require methods to make service businesses more efficient and scalable. Practitioners need depth and breadth in combinations of technology, business, and organizational studies, even at the undergraduate level.

The goal of Service Science is to nourish productivity, quality, and learning and innovation rates across the service sector. We hope the resources on this site help you to better understand and engage in the evolving discipline.”

I am proud to be the member of the team which starts the development and implementation of SSME studies in Hungary. Our website is available, but only in Hungarian yet: http://www.sztmk.hu (Szolgáltatástudományi Módszertani Központ Alapítvány)

More detailed information about the qualification (in Hungarian): Introduction of SSME qualification in Hungary

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